Good communication in the workplace is critical to the success of your business. If employees are not kept informed of what is expected of them, changes to daily processes, or new information important to do their job properly, it can lead to lowered morale in addition to flawed performance. If you feel you could communicate with your employees more effectively, read on for some suggestions on how to get started.
First, recognize that informal communication can be just as important as formal meetings. Make it a point to check in with the employees directly reporting to you each day, not to discuss work tasks, but to simply see how they are doing and if they have anything they wish to speak with you about. Make sure all other supervisors in your company are doing this as well. This task is very important, so if you have to, schedule specific time on your calendar each day for it. Your employees will be much happier knowing that you care about their wellbeing in addition to the work they are performing, and will feel much more comfortable approaching you if there is a problem that needs your attention.
Next, if you have information to provide to your employees, consider if it should be delivered in person or in writing. If your message involves mentoring, training, conflict, delivering bad news, or any other interpersonal item, it is best done in face to face. You can then follow up with an email if you feel something needs to be in writing. When you do choose to email, be sure to read over your paragraphs for clarity and tone before hitting the send button.
Finally, you should establish formal ways for your employees to provide you with feedback at any time. Although it may seem old fashioned, an anonymous suggestion box is a good way to solicit unreserved commentary. Establish quarterly all-hands meetings where you can address the concerns submitted to you as well as answer employee questions on the spot, as this will let your employees know their feedback is important to you.