When you need help, we are ready.  We are ready with excited, knowledgeable associates that are passionate about making your experience perfect with Netchex.  To deliver this service, we partner you with a dedicated associate for true one-on-one support and accountability.  And it gets better…web tools and on-site visits compliment our service team.  Ready for your call to be answered?  Call Netchex!

Dedicated to Serve Exceptionally
Our team of support specialists are highly motivated and consistently trained to ensure they are ready to support your every need.

• The right start – Dedicated sales, implementation and service associates work with you as a team to get you off to a great start
• The right expectations – We start with a call to you from our team reviewing your reasons for change to ensure we deliver your needs.
• The right relationship – Every client is different so we pair each client with a specialist that is competent not only in our product but understands your business.
• The right culture – every day our service team members hold internal training.  We call it “The Daily Huddle” and use it to keep our associates fresh and abreast of ways to make your company’s payroll experience better.

On-site when you need us
We know payroll and human resources are “hands on” departments that need someone available on-site.  We deliver with great associates ready to assist.

• Train for Success – Our sales associates are responsible for supporting your needs through the first payroll processing.  At your side they ensure you get the attention you need.
• Bi-annual reviews – We make on-site visits to ensure we execute on your expectations
• Field Service Support – Our clients gain access to a service associate on-site through our field service support associate program.   Need someone to train a new member of your staff or give you further support in the Netchex application? Our field service support associates are ready and willing.

Tools to make your learning easy
To support our service team and allow you the flexibility to learn, Netchex delivers powerful tools that you can access for training, communication, and updates.

• Web Training – NetEducate is a library of web based tutorials to learn how to perform critical functions within the application.
• Email Alerts – Netchex News is our quarterly newsletter providing you with a recap of updates and enhancement released to our clients.
• Login Alerts – The latest updates and training links are available from the home page of your application login.
• Hot Sheets and Tips – Comprehensive Training Manuals, quick guides and tip sheets are available for download and disbursement throughout the Netchex application.